Refund Policy
Scope
This policy applies to purchases made directly from AgriLink AgroviaTech Limited through an authorized sales channel. Future marketplace services may have additional rules.
When to request a refund
You may request a refund review if AgriLink cannot deliver an order it accepted and you paid for, or if an order arrives damaged. Other requests may be considered individually under applicable law and the terms confirmed at purchase.
How to request
Email info@agrilinktech.com.ng or agrilinkagroviatechlimited@gmail.com.
Include your name, order or transaction reference, purchase date, a description of the issue, and the remedy requested. For damaged items, provide clear photographs where reasonably possible and retain the item and packaging until we respond.
Review and resolution
We will review the request and may ask for reasonable additional information. If approved, we will explain the refund method and processing steps. The time for funds to appear may depend on the payment provider or financial institution.
Agricultural and perishable products
Inspect deliveries promptly and report damage or material discrepancies as soon as reasonably possible. This does not remove rights that cannot legally be excluded.
Cancellations
Contact us as soon as possible to cancel. Whether cancellation is possible may depend on preparation, dispatch, delivery status, and applicable law.
Marketplace status
Online checkout and marketplace transactions may still be under development. This policy does not promise those features are currently available.